Orders require preparation before they are transferred to the relevant carrier or fulfillment service.

Processing may depend on product availability, payment confirmation, order volume, inventory location and normal fulfillment requirements.

Where a delivery estimate is available, it may be shown during checkout, through order communications or in carrier tracking information.

Delivery estimates are approximate and may be affected by destination, carrier operations, weather, customs processing, public holidays, local delivery conditions or events outside our reasonable control.

Applicable shipping charges are displayed during checkout before the order is submitted.

Costs may vary depending on destination, order contents and the delivery options available for that purchase.

Orders may be prepared through warehouses or designated fulfillment partners according to inventory location, product availability and destination.

The registered company address shown below should not be assumed to be the dispatch location or return warehouse for every order.

Where tracking is available, shipment information is generally provided after the order has entered the shipping process and carrier information becomes available.

Carrier systems may require time before the first tracking scan appears.

Please review the shipping address entered during checkout before completing your order.

If you discover an error after ordering, contact service@ellenshire.com promptly.

We may attempt to assist before fulfillment progresses, but changes cannot be guaranteed once processing or shipment has begun.

Tracking may remain unchanged while a package moves between carrier facilities or waits for the next scan.

If tracking appears inactive for an unusual period, contact us with your order number and available tracking information.

If a shipment appears lost in transit, contact customer support with your order number and tracking details.

We may review the available shipment information and, where appropriate, coordinate with the relevant carrier or fulfillment service.

If tracking indicates that your package has been delivered but you cannot locate it, first check the delivery area, building reception, household members, neighbors and other secure places where the carrier may have left it.

If the shipment still cannot be found, contact us with your order information.

If an order arrives damaged, incomplete or contains the incorrect product, contact customer support as soon as reasonably possible.

Include your order number and clear photographs of the product, packaging or shipping label where relevant.

Where international shipping is available, orders may be subject to destination-country customs procedures and local import requirements.

Import taxes, duties or similar charges not expressly included in checkout may be determined by the relevant destination authorities or service providers.

Certain destinations or address types may not be supported by every available carrier or shipping method.

Where an address cannot be served by a particular method, the available alternatives, if any, will generally be reflected during checkout.