𝐞𝐥𝐥𝐞𝐧𝐬𝐡𝐢𝐫𝐞™ is operated by Shanghai Xuanyu Technology Co., Ltd. Official business information is listed at the bottom of this page.

Our focus is wardrobe and home organization. We select storage products intended to help keep clothing, textiles, accessories and everyday household items easier to arrange, access and maintain.

No. While many products are well suited to wardrobes and closets, selected storage pieces may also work on shelving, in bedrooms, laundry areas or other spaces where organized storage is useful.

You can contact our customer support team at service@ellenshire.com or by phone at +86 17304469158 .

Check the measurements shown on the relevant product page and compare them with the shelf, wardrobe or storage area where you intend to use the item.

Allowing a little extra clearance can make products easier to remove and reposition during daily use.

Stackability depends on the individual product design. Where a product is intended to be stackable, this will be shown or described on its product page.

Always keep stacked storage stable and avoid exceeding the product's intended use.

Slight differences in appearance may occur depending on material, production batch, lighting and screen settings. Where products include woven, textured or material-led finishes, small visual variations can be part of the normal appearance.

Follow any care instructions shown on the product page or supplied with the product. In general, avoid unnecessary moisture, excessive force and prolonged exposure to conditions that may affect the material.

Product measurements are provided to help with planning and selection. Small manufacturing or measurement variations may occur, particularly for softer, woven or flexible products.

After a successful checkout, an order confirmation is normally sent using the contact information provided during checkout.

If you believe an order was placed but cannot locate the confirmation, contact customer support with the name and email address used for the purchase.

Contact us as soon as possible if you notice an address error. We may be able to review a requested change before fulfillment progresses, but changes cannot be guaranteed once an order has entered processing or shipment.

Where tracking is available, tracking information is generally provided after the shipment has been prepared and the carrier information becomes available.

Carrier tracking may occasionally take time to display the first scan or update between transit locations. If tracking remains inactive for an unusual period, contact our support team with your order number.

Review the latest carrier tracking first. If the shipment appears unusually delayed, cannot be located or is marked delivered but cannot be found, contact us with your order number and tracking details so the situation can be reviewed.

Contact service@ellenshire.com before sending an item back. Include your order number, the product you wish to return and the reason for the request.

Please do not automatically send returns to the registered business address shown on this page. Contact customer support first so the return request can be reviewed and the appropriate return instructions can be provided.

Contact us as soon as reasonably possible and provide your order number together with clear photographs of the product, packaging or issue where relevant.

This information helps our support team review the situation and determine an appropriate resolution.

If you need to request cancellation, contact us promptly. We will review the request, but cancellation may no longer be possible after fulfillment or shipment has begun.

For order-related questions, include your order number and the email address used at checkout. For product issues, include a clear description and relevant photos where appropriate.