Return & Refund Policy
Return & Refund Policy.
This policy explains how return requests, damaged or incorrect orders, exchanges and approved refunds are handled for purchases made from ππ₯π₯ππ§π¬π‘π’π«πβ’.
A clear process when something needs to come back.
We want return requests to be handled with clear information and appropriate instructions. If you need to request a return, exchange or assistance with an order issue, please contact customer support before sending any product back.
Return eligibility may depend on the condition of the item, the circumstances of the request, the applicable product information and any rights available under applicable law.
Starting a Return Request
Before returning an item, contact service@ellenshire.com and provide the order number, the product involved and the reason for the request.
Additional information or photographs may be requested where reasonably necessary to understand the condition of the product or the nature of the issue.
Return Eligibility
Eligible returns should generally be in a condition suitable for review and should include the product and relevant components originally supplied with the order.
For wardrobe and home-organization products, signs of extensive use, washing, alteration, damage caused after delivery or use outside the product's intended purpose may affect return eligibility.
Product Condition
Where possible, keep original packaging until you are satisfied that the product is suitable for your intended space and use.
Storage items that have been materially altered, permanently marked or damaged through customer handling may not qualify for the same return options as unused products.
Items That May Not Be Returnable
Certain products or circumstances may not qualify for a standard preference-based return where permitted by applicable law.
This may include items that have been materially altered, damaged after delivery, used in a way that prevents reasonable resale, or otherwise fall outside the applicable return conditions.
Any statutory consumer rights that apply to the order remain unaffected.
Return Address & Instructions
Do not automatically send a return to the registered business address shown on this page.
The registered company address is not necessarily the return warehouse or return-processing location for your order.
Once a return request is reviewed and approved, the relevant return instructions and destination will be provided.
Return Shipping
Responsibility for return shipping may depend on the reason for the return and the circumstances of the order.
Where a return is based on preference rather than a confirmed seller-attributable issue, applicable return-shipping costs may be the customer's responsibility, subject to applicable law and the instructions provided for the return.
Where a confirmed issue is attributable to the supplied order, appropriate return or resolution arrangements may be provided.
Damaged, Incorrect or Incomplete Orders
If an order arrives damaged, contains the incorrect product or appears incomplete, contact us as soon as reasonably possible.
Please provide your order number together with clear photographs of the product, packaging, shipping label or relevant issue where appropriate.
This helps us review the circumstances and determine an appropriate resolution.
Exchanges
If you would like a different item, size or storage option, contact customer support to discuss the available solution.
Exchange availability may depend on inventory, product condition and the circumstances of the original order.
Order Cancellation
If you wish to cancel an order, contact us promptly after placing it.
We may attempt to stop the order before fulfillment progresses, but cancellation cannot be guaranteed once processing, preparation or shipment has begun.
Returned Item Review
Returned products may be inspected after arrival to confirm their condition and the applicable return circumstances.
If additional information is required before a return can be finalized, customer support may contact you using the details associated with the order.
Approved Refunds
When a refund is approved, it will generally be issued through the applicable original payment method used for the purchase.
Refund processing begins after the relevant return or order issue has been reviewed and approved.
When the Refund Appears
After a refund has been issued, the time required for it to appear in your account may depend on the payment provider, bank, card issuer or other financial institution involved.
Processing times controlled by those institutions are outside our direct control.
Applicable Consumer Rights
Nothing in this policy is intended to remove or limit consumer rights that cannot lawfully be excluded under applicable law.
Where mandatory legal protections apply, those protections take precedence over any conflicting provision of this policy.
Contact us before sending anything back.
Email service@ellenshire.com with your order number and return request before dispatching a return.
The registered business address below is not automatically the correct return destination. Approved requests will receive the appropriate return instructions.
Business Information
Β